If you’re like most people, you’ve probably forgotten your password and screen name for Pogo at some point. Luckily, there’s an easy way to recover both. Follow the steps below, and you’ll be back playing your favorite games in no time.


If you’ve forgotten your Pogo screen name or password, don’t worry – we can help! Just follow the steps below to recover your account.

How to change your password

Pogo recommends that you choose a password that is at least eight characters long and contains both letters and numbers. For security reasons, we recommend that you do not use the same password for other websites.

If you forget your Pogo password, please follow these instructions to create a new one:

1. Visit Pogo.com and click on the “Sign In” button in the page’s top-right corner.
2. Click on the “Forgot your password?” link underneath the “Password” field.
3. Enter your Pogo screen name in the “Screen Name” field and click on the “Submit” button.
4. Check your registered email account for an email from Pogo with instructions on how to reset your password. Please check your spam or junk mail folder if you do not receive this email within a few minutes.

How to retrieve your screen name

If you created your account after March 17, 2010, your screen name is the email address you used to create the account.
If you can’t remember which email address you used, please call Member Services at 1-800-803-0878 for assistance seven days a week, 8:00 a.m. – 12:00 a.m. EST.

How to reactivate your Pogo account

It’s easy to reactivate your Pogo account. Enter your email address on the sign-in page, and we’ll send you a reactivation link.

If you don’t see the email, check your spam folder. Please contact our customer support team if you don’t have access to the email address you used to create your account.

How to contact Pogo customer support?

If you need further assistance, contact Pogo customer support by telephone.


We’re sorry that you’ve forgotten your screen name! Here are some FAQs that might help:

How do I change my password?

To change your password, please go to the Account Settings page.

What should I do if I forget my password?

If you forget your password, please click here to reset it.

What should I do if I forget my screen name?

If you forget your screen name, please click here to retrieve it.